Returns & Exchanges
At Vittoria Coffee, we take pride in the quality of our premium blends and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer returns or replacements on items that are damaged during transit or arrive with quality defects.
Contact Support
Email our customer service team within 7 days of receiving your order, providing your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the damaged product and its original packaging to help our quality control team assess the claim.
Review Process
Our team will review your request within 48 hours to determine if a replacement, store credit, or refund is applicable based on our freshness guarantee.
Resolution
Once approved, we will dispatch a replacement order at no extra cost to you or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing