Frequently Asked Questions
Everything you need to know about our premium coffee experience.
How do I ensure my coffee stays fresh?
To maintain optimal flavor, store your coffee in a cool, dark place in an airtight container. We recommend consuming our beans within 4 weeks of opening for the best aromatic experience.
What shipping methods do you offer?
We offer standard and express shipping nationwide. Orders are typically processed within 24 hours, and delivery times range from 2-5 business days depending on your location.
Are your coffee beans ethically sourced?
Yes, we are committed to sustainability. We work closely with farmers and global suppliers to ensure our beans are sourced through fair trade practices and environmentally responsible methods.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blends and select a delivery frequency that suits you. Subscriptions can be modified, paused, or cancelled at any time through your account dashboard.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if your order is damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Do you offer coffee pods compatible with Nespresso machines?
Yes, we offer a wide range of aluminum capsules that are compatible with Nespresso original line machines, delivering the signature Vittoria taste in a convenient format.